We are closely monitoring the changing global situation and will continue to take guidance from Government advisory notifications and travel restrictions (including port and border closures). The inability to operate our schedules applies to all Scenic Group cruise and tour departures up to 30 June 2021, for Canada land touring departures to 31 December 2021 and for Scenic Eclipse Arctic and Americas season departures up to 5 October 2021.
All guests with a booking scheduled to depart from 1 July 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).
If your departure is suspended, or no longer operating as scheduled, then Scenic Group will send you an auto notification letter for the booking with the applicable Future Travel Credit details. We will automatically apply the Future Travel Credit on your record so there is no need to take any immediate action. Our reservations team will be working through these bookings in departure date order and would appreciate your patience in waiting for us to contact you. This will ensure we process the changes as quickly as possible. However, if you would like to secure your reservation now for a future travel date please contact your Scenic or Emerald Cruises Travel Advisor or our reservations team.
No, as a part of our flexible Future Travel Credit (FTC) conditions, you can utilise your FTC across multiple bookings, whether this is a new or existing booking.
We would like to allow our guests the opportunity to re-book onto the destination that they were originally due to depart on, or a similar destination. Should you wish to book on a different destination, this can be assessed on a case-by-case basis. Please contact our Reservations Team or your Travel Advisor to discuss further.
For any guests who are impacted again by a suspension, any additional FTC vouchers attached to your current impacted booking will also remain available for future use, meaning you will not lose any of your credit and/or applicable vouchers.
No, however you can defer your travel plans to an alternate departure date.
As we are seeing an increase in interest in our 2022 and 2023 itineraries, we highly recommend booking now to secure your preferred departure, Earlybird offers and current pricing. Our Flexible Booking Policy* has also been included should you need to amend the date in the future.
*excludes Russia, South America, Australia and New Zealand
Third party fees are incurred by Scenic Group when we contract other travel partners to help package your client’s itinerary. This may include airlines, hotels, Russian River cruises, Dalmatia Ocean Cruises, coach and limousine transfers, exclusive access to venues and charters. In these circumstances, Scenic is subject to the third party terms and conditions and needs to make a claim for the costs incurred to deliver the services within your booking. For example, an airline may apply an amendment or cancellation fee on your air ticket.
The Future Travel Credit (FTC) provides flexibility for you to re-book a land tour, river or ocean cruise for travel in 2021 - 2024 as outlined in the policy applied for the date of departure for the reservation you are holding.
To provide additional flexibility you can choose to travel up to the following dates;
These Future Travel Credit are also fully transferrable to another guest, booking or another brand within the Scenic Group (including Scenic Luxury Cruises & Tours, Scenic Eclipse and Emerald Cruises).
Land tours which are operated by Scenic Group have itinerary inclusions that are provided by partners such as airlines, hotels, restaurants and coaches. Therefore, Scenic is required to recover these third party costs and we are unable to pass on any additional Future Travel Credit above the 100% value for your clients booking.
Similar to the Scenic Group land tours, the Egypt/Canada cruise component is provided by a third party partner. Thus, the Future Travel Credit is only applicable at 100%, as we need to recover these costs.
No, as guests will receive a Future Travel Credit this is not applicable. However, upon rebooking you will accrue Scenic Status points on the selected departure once your journey has been completed.
Yes, we understand your concerns around payment final payment in the current environment. Please contact your travel advisor or Scenic Group Reservation team at 857.201.5876 to request a final payment extension review.
Scenic Group will ensure that we adhere to the highest of hygiene and cleaning protocol on all ships and all tours when operating. Thorough cleaning will be conducted regularly, and hand sanitizers are located throughout the ship to ensure the highest level of personal hygiene while on board. You can find more details on our commitment to your health and safety here: