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Scenic Club FAQs

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  • General
  • Transfers
  • Membership
  • Vouchers
  • Guest Luggage
  • Bookings & Cancellations
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General Questions & Membership Tiers

Find out how you can join the Scenic Club and move to the higher membership tiers.

All guests who travel with Scenic will become a member of the Scenic Club after their first cruise or land journey. There is no need to submit an application.

Reception, Scenic Eclipse I

Each guest has their own individual membership number and accumulates Scenic Status Points based on days they have taken on an individual basis.

Reception, Scenic Eclipse I

Guests will earn 100 Scenic Status Points for each paid cruise/tour day, plus additional points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits. 

  • Scenic Gold membership is automatic after you have completed one tour of seven paid tour days or more. 
  • Scenic Platinum membership is automatic after you have earned 5,000 Scenic Status Points. 
  • Scenic Diamond membership is automatic after you have earned 10,000 Scenic Status Points. 
  • Scenic Emerald membership is automatic after you have earned 25,000 Scenic Status Points. 

 

 

Reception, Scenic Eclipse I
Reception, Scenic Eclipse I
Reception, Scenic Eclipse I
Reception, Scenic Eclipse I


Transfers, Pre/Post Cruise & Tour Nights

More information on the transfers and hotel stays included with your cruise or land journey.

These are restrictions set by our transfer provider. 

Junior Balcony Suite, Scenic Diamond

As an alternative to the transfer, you may be eligible for a $50 USD per person each way Transfer Credit. This credit will be applied to your current booking and is non-refundable.

Junior Balcony Suite, Scenic Diamond

The days must be paid days. Therefore, any unpaid days such as a free stopover or free pre-cruise/tour nights do not count towards the '20 day' requirement. Any paid days combined in one lot of travel away from home can be counted. For example, if you do back-to-back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally, a tour plus any paid extension that adds to 20 days or more also qualifies.

Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond

Membership

Useful information about your membership details, communication preferences, and bookings.

No. Scenic Gold, Scenic Platinum, Scenic Diamond, or Scenic Emerald membership is valid for life, and you can only increase your tier status level.

Guests at Koko’s, Scenic Eclipse 

Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Thank You vouchers and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate them. Simply contact the Member Help Desk on 1(857) 837-0784 and our Member Services Team will update your record.

Guests at Koko’s, Scenic Eclipse 

No, your details are held electronically on your profile. You will be asked some security questions to verify your identity.

Guests at Koko’s, Scenic Eclipse 

Simply contact the Member’s Help Desk on 1(857) 837-0784.

Guests at Koko’s, Scenic Eclipse 

Please have these details available and call the Member Help Desk on 1(857) 837-0784 or see your Scenic Travel Advisor.

Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 

Vouchers & Referral Credits

Learn more about the bonus vouchers and credits that come with Scenic Club membership.

After returning home from a cruise or land journey with Scenic, you will receive an email containing a Thank You voucher. This discount can be used for future bookings and is valid for 24 months from when you complete your previous tour. 

  • Scenic Club Gold members receive $250 off their next cruise or tour
  • Scenic Club Platinum members receive $300 off their next cruise or tour
  • Scenic Club Diamond members receive $350 off their next cruise or tour
  • Scenic Club Emerald members receive $400 off their next cruise or tour
  • If a guest completes two or more cruises/tours (which are calculated at 7 paid touring days or more) these Thank You vouchers values are doubled. 

Scenic Eclipse off Roatan Island, Honduras

After returning home from a cruise or tour with Scenic, you will receive a Membership kit including a Refer-a-Friend voucher. This is a discount that you can give to a friend who has not previously traveled with Scenic to apply to a future booking.

  • Scenic Gold, Scenic Platinum, and Scenic Diamond guests receive a $100 referral voucher
  • Scenic Emerald guests receive a $150 referral voucher

Scenic Eclipse off Roatan Island, Honduras

If a Scenic Club member presents a new guest with a Refer-a-Friend Voucher which is redeemed and deposited, they are entitled to earn a $200 Referral Credit. Based on the Refer-a-Friend Voucher unique code, this Referral Credit automatically appears on the referring guest’s profile and is valid for 24 months.

Scenic Eclipse off Roatan Island, Honduras

No, only one voucher can be applied to each booking.

Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras

Bookings, Canceled Cruises, & Tours

Making a booking with your Scenic Tavel Advisor, traveling as a group, and cancelation policies.

No. We generally recommend that you make your booking with your preferred travel advisor. They are well equipped and informed to help you make your Scenic reservations. Should you have any remaining inquiries then by all means contact the Member Help Desk by emailing usscenicclub@scenicusa.com or by calling 1(857) 837-0784.

Scenic Guests getting travel advice 

Yes, we recommend that you make your booking with your preferred travel advisor.

Scenic Guests getting travel advice 

Should you cancel a fully paid cruise or land journey prior to departure and do not receive a refund, the number of Scenic Status Points for this fully paid tour will count towards your Scenic Club tier status.

Scenic Guests getting travel advice 

Generally not. Please inquire with the Member Help Desk by emailing usscenicclub@scenicusa.com  or by calling 1(857) 837-0784 or see your Scenic Travel Advisor.

Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 

Emerald EXPLORER Membership

Using your Scenic Club membership with Emerald Cruises loyalty program.

No. If you travel with Emerald Cruises, you cannot have that cruise or tour count towards your Scenic Club tier status. This is because the products of Scenic and Emerald Cruises are not the same.

Emerald Sakara cruising at night on the Amalfi Coast

Yes. In advance of a Scenic departure, you may choose (and must advise us) to have that Scenic cruise or land journey count towards your EmeraldEXPLORER tier status. If you choose to do this, all your Scenic Status Points will be transferred, and this is not reversible.

Emerald Sakara cruising at night on the Amalfi Coast
Emerald Sakara cruising at night on the Amalfi Coast
Emerald Sakara cruising at night on the Amalfi Coast

Update Details & Unsubscribing 

Managing the details of your Scenic Club membership.

Please call the Member Help Desk on 1(857) 837-0784 and our Member Services Team will be able to update your details for you.

Scenic’s Member help desk operator

To remove yourself from emails, click the ‘unsubscribe’ link located at the bottom of a Scenic email. Otherwise to remove yourself from our email or mailing lists, call our Member Help Desk on 1(857) 837-0784.

Scenic’s Member help desk operator

Please notify us by email to usscenicclub@scenicusa.com. Please note that as a member of Scenic Club, there are no obligations to purchase any additional tours or attend any events. The program is designed to provide extra recognition, offers, and service for our guests.

Scenic’s Member help desk operator
Scenic’s Member help desk operator
Scenic’s Member help desk operator
Scenic’s Member help desk operator

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