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A safe start to your journey

Medical Evaluation & Test

To ensure all of our guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. During the phased embarkation process you, and your fellow passengers, will be tested for COVID-19 by a medical specialist. This will allow you to relax with complete peace-of-mind when you board our Space-Ships, in the company of other like-minded travelers.

Our expertly trained team

Our Dedicated Team

Our Captains, Hotel Managers and Cruise Directors, alongside their exceptional teams, will deliver a first-class level of service during your time traveling with us. You can enjoy the same exciting program of on board and on shore experiences, tailored to smaller groups to allow for safe social distancing. The team are readily available to ensure every detail of your journey with us is memorable, for all the right reasons. They will ensure health and safety protocols are followed on a daily basis.

Healthy Crew

Having the best crew to look after you is at the heart of our core values at Scenic Group, and we will go the extra mile to ensure our crew is healthy in doing so. All crew will be regularly tested for COVID-19 and will have daily temperature and health checks. They will also be trained and regularly briefed on all aspects in preventing COVID-19 among themselves as well as our guests. They will go beyond the ordinary to make your cruise a truly exceptional experience.

A warm & safe welcome

From the moment you arrive, our expert crew will guide you through our enhanced protocols, ensuring you are completely at ease. You can expect:

Contact-Free Check In & Check Out

We have adjusted the various touch points of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from your Space-Ship smoothly and with safe social proximity in mind. And, of course, every time you return to your Space-Ship, our crew will be there to greet you with a warm smile.

Briefings & Screenings

Our medical expert will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy, and also offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.

The on board experience

At Scenic, the guest experience will always remain at the heart of everything we do. In addition to our long-standing exceptional level of service on board, you can expect:

Enhanced Cleaning Commitment

Our on board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.

Socially Aware Dining

You can expect the same delightful dining experiences when you travel with us, savoring a choice of dishes inspired by regional cuisine and local produce. We are adapting and redesigning our on board food and beverage service to ensure extra care is taken in order to minimize social contact. We will serve our delicious food a la carte or via served buffets.

Contact-Free Movement

The spacious surrounds of our ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our Space-Ships to further reduce risks. Contact-free hand sanitizer dispensers will be readily available in all public spaces and guest corridors on board, while automated doors and contact-free guest servicing will minimize the number of touch points.

Air Circulation

Our Space-Ships are equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board the ship. When you are relaxing in your suite you will be breathing air from outside the ship that is channeled directly to your suite. The air will also be released from your suite directly to the outside.

Staying well on shore

Smaller Groups & Social Proximity

Discovering the local culture of your destination is the highlight of every river cruise. Create memories to cherish during our choice of on shore excursions. You will travel in smaller groups, allowing for a more intimate travel experience, while respecting social proximity and destination specific regulations. To enhance your sightseeing, you can utilize our digital headsets, which will act as your personal tour guide and travel map.

Trusted local partners

Carefully Selected Local Partners

As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service, and are committed to ensuring your safety. They will receive extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our Space-Ships.

Wellness Throughout Your Journey

Your wellbeing is our number one priority, both during your time on board and on shore. Journey to and from your destination with complete peace-of-mind. All transport vehicles will be equipped with hand sanitizer and will undergo deep cleaning after every journey, surpassing the high industry standards required. You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.

We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.

Book with confidence

Learn more about our Book with Confidence offers with included Deposit Protection Plan and Reduced Deposits on our 2021 Europe River Cruising program until 31 October 2020.