Q. What protection do we offer?
A. Our USTOA Membership Benefits You

Only companies that meet the highest standards of care, integrity and insurance can become members of the United States Tour Operators Association (USTOA). Our membership offers travelers like you an extra layer of added confidence when booking and traveling. As a member in good standing, Scenic is backed by USTOA’s $1 Million Travelers Assistance Program. 
Q. What support do we offer?
Q. Do the ships provide mobility-wheelchair access?
A. We welcome passengers with medical conditions or disabilities, and are able to provide mobility provision when notified in writing of a person's needs prior to boarding. However, please be aware that there may be limitations on board and during excursions. Some of our ships do not have elevators, and where there is an elevator on board it may not access all decks. While collapsible wheelchairs are permitted on board under appropriate circumstances, you must be able to climb up and down stairs on coaches, and some excursions may require you to negotiate cobblestones or climb steps.

In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking so that we can offer information on mobility and access.
Q. Is it safe to travel to/in each of the countries?
A. If you have concerns about the safety of any destinations on your cruise or tour itinerary, we’d recommend making your own enquiries before you travel. The government’s foreign travel advice page offers up-to-date safety information on all the destinations listed on the Scenic website.
Q. Is there an emergency contact for the ship?
A. Full email and telephone contact details for the ship can be found in your final documents.
Q. What are the safety regulations on board Scenic ships?
A. After boarding your Scenic ship, our crew will run through a brief safety demonstration, highlighting the relevant safety information, as well the emergency procedure. Our ships are built to the highest specification to ensure complete guest safety, and feature a range of life-saving equipment, including sprinkler systems.